Shipping Policy
Free tracked shipping on all orders over $150 CAD. Orders under $150 incur a flat $15 shipping fee.
United States
US orders ship with tracking. Standard delivery is 5-10 business days. Express options available at checkout.
Canada
Canadian orders ship with tracking. Standard delivery is 3-7 business days depending on destination.
International
We ship internationally to 23+ countries with full tracking. International delivery is typically 7-14 business days.
Supported regions:
- Europe: UK, Ireland, Germany, Austria, Switzerland, France, Belgium, Italy, Spain, Portugal, Greece, Netherlands, Sweden, Finland, Poland, Czech Republic, Romania
- Asia-Pacific: Australia, New Zealand
- Americas: Brazil, Mexico
- Other: Turkey
All customs duties and import taxes are the buyer's responsibility. Shipments include full customs documentation.
Returns & Refunds
We offer a 14-day return window from the date of purchase. Items must be in original, unused condition.
Return Process
- Contact us to request a return authorization
- Ship the item back at your own expense
- We inspect the item upon receipt
- Refunds are processed within 5 business days
Refund Details
Refunds are issued to your original payment method. Shipping costs are non-refundable unless the item arrived damaged or defective.
Privacy Policy
Your privacy is important to us. We collect personal information only to fulfill your orders and improve your experience.
Information We Collect
We collect your name, email address, and shipping address for order processing. Payment information is processed securely through Stripe and is PCI compliant.
Data Protection
We do not sell your data to third parties. Your information is used solely for order fulfillment, customer service, and optional marketing communications.
Questions
If you have any privacy concerns, please contact us at hello@keitextc.com.